8/5 and 24/7 technical support
Remote support with SLA-based response, including emergency support to restore failed services.
Service
Support and maintenance
8/5 or 24/7 technical support, on-site support, upgrades and a dedicated support manager.
On-site technical support
On-site fault diagnosis by qualified engineers, coordinated with the customer's operations team.
Improvements and upgrades
Software fixes and version upgrades for network elements and NMS.
Dedicated support manager
Plans, coordinates and reports on the services delivered, with regular status meetings.
Other services